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Head of Operations
Job description
We are seeking a Head of Operations to lead our clients end-to-end operational strategy, a fast-growing hardware robotics start-up. This role will oversee supply chain management, shipping & logistics, manufacturing & production processes, supplier agreements & contracts, organisational processes & frameworks, and customer support/experience.
What you'll be doing:
• Supply Chain & Logistics: Develop and manage supply chain strategies, ensuring reliable sourcing, procurement, and logistics.
• Manufacturing & Production: Oversee manufacturing and assembly operations, working with contract manufacturers and in-house teams to optimize production efficiency and quality.
• Supplier & Vendor Management: Establish and negotiate supplier agreements, ensuring cost-effective and high-quality sourcing.
• Process & Organisational Frameworks: Implement scalable processes to enhance operational efficiency, quality control, and compliance.
• Customer Support & Experience: Build and oversee customer experience teams to provide exceptional post-sale support.
• Operational Scalability: Develop systems that enable the company to scale efficiently, balancing cost, quality, and delivery timelines.
• Risk Management & Compliance: Identify operational risks and implement strategies to mitigate them, ensuring compliance with industry regulations.
• Cross-functional Collaboration: Work closely with engineering, finance, and product teams to align operations with company goals.
Experience you would bring:
• 8+ years of experience in operations, supply chain, logistics, or manufacturing, with at least 5 years in leadership roles.
• Strong background in hardware production, robotics, or consumer electronics.
• Proven experience managing global supply chains, contract manufacturers, and supplier agreements.
• Strong knowledge of manufacturing processes, quality control, and operational scalability.
• Experience optimising shipping and logistics for hardware products.
• Ability to build and scale customer experience and support teams.
• Excellent negotiation, analytical, and leadership skills.
• Strong process-driven mindset with a track record of improving operational efficiency.
Why Join:
• Opportunity to work at the forefront of innovation in robotics and Al
• Building a product that people love and use in their daily lives
• Friendly people, a nice office environment and flexible working
• Employee stock options plan
• Office snacks and activities
Please apply and one of our team members will be in touch.
Kia ora, Comspek and our clients fully support and encourage diverse hiring and inclusive recruitment processes. Don’t meet every single requirement of this job description? That’s ok - You do not need to tick every box or have expertise in the full JD. Comspek is dedicated to building diverse, inclusive and authentic workplaces based on different clients’ needs. So, if you’re excited about this role, we encourage you to apply.
What you'll be doing:
• Supply Chain & Logistics: Develop and manage supply chain strategies, ensuring reliable sourcing, procurement, and logistics.
• Manufacturing & Production: Oversee manufacturing and assembly operations, working with contract manufacturers and in-house teams to optimize production efficiency and quality.
• Supplier & Vendor Management: Establish and negotiate supplier agreements, ensuring cost-effective and high-quality sourcing.
• Process & Organisational Frameworks: Implement scalable processes to enhance operational efficiency, quality control, and compliance.
• Customer Support & Experience: Build and oversee customer experience teams to provide exceptional post-sale support.
• Operational Scalability: Develop systems that enable the company to scale efficiently, balancing cost, quality, and delivery timelines.
• Risk Management & Compliance: Identify operational risks and implement strategies to mitigate them, ensuring compliance with industry regulations.
• Cross-functional Collaboration: Work closely with engineering, finance, and product teams to align operations with company goals.
Experience you would bring:
• 8+ years of experience in operations, supply chain, logistics, or manufacturing, with at least 5 years in leadership roles.
• Strong background in hardware production, robotics, or consumer electronics.
• Proven experience managing global supply chains, contract manufacturers, and supplier agreements.
• Strong knowledge of manufacturing processes, quality control, and operational scalability.
• Experience optimising shipping and logistics for hardware products.
• Ability to build and scale customer experience and support teams.
• Excellent negotiation, analytical, and leadership skills.
• Strong process-driven mindset with a track record of improving operational efficiency.
Why Join:
• Opportunity to work at the forefront of innovation in robotics and Al
• Building a product that people love and use in their daily lives
• Friendly people, a nice office environment and flexible working
• Employee stock options plan
• Office snacks and activities
Please apply and one of our team members will be in touch.
Kia ora, Comspek and our clients fully support and encourage diverse hiring and inclusive recruitment processes. Don’t meet every single requirement of this job description? That’s ok - You do not need to tick every box or have expertise in the full JD. Comspek is dedicated to building diverse, inclusive and authentic workplaces based on different clients’ needs. So, if you’re excited about this role, we encourage you to apply.
